Marketing Services

  • Blogs & Articles

    Your blog converts casual browsers into customers. I offer compelling SEO-optimized blogs that engage your audience. Bonus: I handle CMS uploads to ensure consistency from draft to live.

  • Case Studies & Success Stories

    Let me turn your client wins into compelling success stories. From research and interviews to the final magic touch, I highlight the value of your brand in every tale.

  • Email & Newsletters

    Get email solutions that create genuine connections. From strategy to scheduling, let’s ensure your messages don’t just reach the inbox but create authentic relationships.

  • Ebooks & Infographics

    Position your brand as an industry frontrunner with a variety of insightful resources. I deliver punchy content and sleek designs that demystify complex topics for your readers.

  • Webinars & Events

    Turn your events into can't-miss experiences. From ideation to all your pre- and post-event needs, I’ll ensure you maximize attendance and keep your attendees engaged long-term.

  • Social Media & PPC

    Crafting a distinct voice in social media requires skill. With a fusion of organic posts and pay-per-click campaigns, I'll transform your brand's digital footprint, converting observers into fans.

  • Website Copy & Design

    First impressions matter. I provide SEO-optimized content that attracts traffic and keeps users on your site – whether it's one landing page or a complete website transformation.

  • Website Audits

    Give your content the revamp it deserves. I analyze, identify gaps, and offer actionable insights to ensure your digital presence is top-notch.

  • Strategy & Consultations

    Navigating the jungles of the content world? I’m your guide. Combining tailored advice with industry know-how, I blueprint strategies that elevate your brand.

Portfolio & Writing Samples

  • Fatherly Advice: 10 Lessons For Effective Call Center Coaching From TV & Movie Dads

    [Blog]

    With a nearly infinite amount of call center-related content available, it can be hard to stand out. This timely blog – published right before Father’s Day – drove the company’s highest click rates and open rates of the year.

  • The Importance of a Voice of the Customer Program for Your Business

    [Blog]

    When this payroll company introduced its new Voice of the Customer program, the challenge was announcing it without implying they hadn't valued customer feedback before. The team was thrilled with the end result!

  • The Frontline | Tips, Trends, & News for CX Teams

    [Email Newsletter]

    Maintaining consistent touch points is the key to keeping your audience engaged. I launched this monthly newsletter in October 2022. Since then, engagement has continued to increase, and it has contributed to many deals in the sales pipeline.

  • Local News Publisher Scores Big Campaign with Broadstreet

    [Case Study]

    Case studies aren't always straight forward. In this one, it was important to highlight both the ad agency's – Broadstreet – success while also showing the success of the agency's client, a local radio station.

  • The Pros & Cons Of Real-Time Agent Assist In Contact Centers

    [Blog]

    Real-time assist is the latest buzzword in call centers. But many CX operations don’t actually need real-time assist – they need an AI-driven performance enablement solution.

  • Publisher Strategies for Revenue Success without Third-Party Cookies

    [Blog]

    This blog post was created with a quick turnaround due to an unexpected tech update (iOS 14.5). This was intended to provide relevant and timely information to the client’s customers and prospects who were concerned about a potential loss of revenue.

  • 7 Cost-Savings Benefits Of Good Coaching For Contact Centers

    [Infographic]

    Most organizations assume AI software is too expensive. We needed a way to highlight that investing in this software will actually improve a company’s bottom line. Check out the infographic and the accompanying blog post.

Looking for a specific example?

Let’s face it – not everything translates well into a digital portfolio. If you’d like to see work samples of anything else listed above, send me a message.